BlackBerry Outage in US and Canada (Again?)
With due respect to Research in Motion (RIM), the manufacturer of the venerable BlackBerry, it is understandable that network outages are inevitable. But for customers of wireless carriers in the US and Canada (including AT&T and Verizon Wireless), RIM network breakdown on a Monday workday is really frustrating. Sure it’s not the end of the world as we know it. And maybe, even some customers may have a backup plan in case of a BlackBerry network outage. But for some whose work depends on BlackBerry where communications is of paramount importance, it’s really one moment that didn’t make your day.
And if RIM learned its lessons on past incidents of network downtime, it should have beefed up its network infrastructure to prevent such embarrassing scenario. Or maybe RIM needs some network management 101 from the likes of Big Blue or Google.